- Frequently Asked Questions
Frequently Asked Questions
Do you have a catalog?No we do not have a catalog. Due to this being such a dynamic industry and new products being released daily we choose to keep our catalog online only.
What if the items I order are out of stock?We keep our stock on hand live with our website , therefore on the rare occasion that we are out of an item that appears in stock online we will call or email you within 24 hours Monday - Friday. At that time we will give you the following options: 1) Give you an ETA when the item will return to stock so you can opt to wait for the item. 2) Replace the item with a similar item. 3) Cancel the order. 4) If other items are ordered ship the rest of the order and receive a refund for the out of stock item.
If you decide to order an item that shows online that it is out of stock you will receive an email giving you giving you an ETA on when your order will ship.
When can I expect to receive my package?80% of our customers receive their orders within 3 business days. If there is any delay in shipping your order we will call and/or email you.
Can I change the items I ordered?If this is the case please e-mail us at email@example.com right away. We will exhaust every effort to make this change for you. However we ship orders within minutes of you placing your order. Typically if you reach us before 3PM CST we can accommodate you, if you placed the order the night before after 5 PM CST the latter also applies to the following business day (weekends to). If it happens to be too late for us to stop your order we will accept a full return on your unopened product less the shipping fee (in most cases this is $5.00). We must do this as we pay to ship the items free for you when the criterion is met. As always we will try to do what it takes to make you happy.
How do I change my shipping information?Please e-mail us at firstname.lastname@example.org right away. Keep in mind we ship orders within minutes of you placing your order. Typically if you reach us before 3PM CST we can accommodate you, if you placed the order the night before after 5 PM CST the latter also applies to the following business day (weekends to). If it happens to ship to the wrong address we will have it shipped back to us and then we will ship it to your correct address or we will try to contact UPS and have the address changed (USPS does not offer this service). Please note there is a $10.00 charge for address corrections after an order has shipped as this is what UPS charges for address corrections.
Do you ship to APO/FPO military addresses?
Yes, we do ship to military addresses via USPS military mail. Orders typically arrive to these addresses within 4-10 business days. Please list all of your address info as shown below:
Address Line 2 (additional info if needed)
APO, AE 09351
Important* Please be sure to enter your proper billing address. This is the address where your credit card bills go. It is independent of your shipping address, which should be entered in the "shipping address" area.
During what hours can I speak to a representative?
Monday - Friday 8 AM - 6 PM CST
Can I ask technical questions about products?
Absolutely. We pride ourselves on our in depth product knowledge. Our entire staff has been trained on all of our products. We are all fitness enthusiasts just like you. If we don’t know the answer we will do the research and get you the right answers to all of your questions.
Can I order bars in the summer months?
Yes you can, however, we warn that you do run the risk of receiving melted bars. We store the bars in a climate controlled warehouse, however UPS trucks are not refrigerated. Therefore Stinger Supplements will not be held responsible for melted bars ordered during the summer months.
What are the order terms and conditions?
Stinger Supplements will not be responsible, nor refund orders that were incorrectly or falsely submitted. Please contact Customer Service if you have any questions. Your submission of an order indicates your agreement to all terms. Please note we will try to accommodate your changes if you call us before your order is shipped.
Are there any items you carry that are illegal in Australia or Canada?
Yes. Please note we try to keep as up to date as possible however we cannot be 100% sure this list is comprehensive therefore it is your responsibility to know the laws for your country. As always we will ship your package to you privately.
- Apple Cider Vinegar
- Cordyceps Sinensis
- Deer Antler Velvet
- Dimethylaminoethanol (DMAE)
- Ecdysterone or 20-Hydroxyecdysone
- Hawthorne Berry
- Mucuna Pruriens
- Olive Leaf
- Wheat Grass (Triticum Aesvitum)
- 7-KETO DHEA
- DMAE (Dimethylaminoethanol)
- Folic Acid
- Gotu Kola (Centella asiatica)
- Most Free Form Amino Acids
- Propylene Glycol
- Thyroid hormone derivatives
- Vitamin D (greater than 1mg)
- Vitamin K (any amount)
- Yohimbe Extracts